information architecture
Facing Your Web Monsters
Tuesday, October 30th, 2007Hallowe’en is here – is there a monster lurking in your web site?
Hang on, you don’t believe in monsters? Then let me offer this very practical definition that I once heard and you can think again…
“A ‘monster’ is an aggregation of disparate parts.”
Simple enough and bang on, I think.
Now about your web site. Is […]
Information Barchitecture
Monday, June 25th, 2007Getting back to this story…
A few weeks ago I spent two and a half hours standing (literally) at the counter of the US Airway check-in counter trying to secure a ticket to San Francisco using a free travel voucher. (No the online experience just didn’t work for this one. Another story.)
For most of that […]