systems

Arrested Development

Tuesday, July 22nd, 2008

I’ve just canceled my Spam Arrest account. At least I think I have. Why would I be unsure? I’ll get back to that.
I signed up with Spam Arrest about a year ago after a trusted friend had strongly recommended it. I wasn’t too worried about spam because I use Gmail and it already has uncannily […]

Landing on Planet Drupal (or trying to)

Tuesday, May 13th, 2008

It’s been just almost a year since I focused my professional attention onto usability for web applications and launched this web site. I’ve known for about eleven-and-a-half months that, as a hybrid between a blog and a business web site, this site has significant issues. My goal was to see if I could mix my […]

Demand More

Saturday, March 29th, 2008

What is a software application?
When we think of a software application, most of us will conjure up the image of some sort of user interface splashed across a computer screen. As far as most of us are concerned, whatever is on the screen is the software. Period.
Engineers will tend to look at it […]

Information Barchitecture

Monday, June 25th, 2007

Getting back to this story…

A few weeks ago I spent two and a half hours standing (literally) at the counter of the US Airway check-in counter trying to secure a ticket to San Francisco using a free travel voucher. (No the online experience just didn’t work for this one. Another story.)
For most of that […]

Customer Relations and User Relations

Tuesday, June 12th, 2007

The last straw was the toddler ramming his stroller into the stranger’s legs for the third time. The child’s mother was behind a mountain of luggage filling out name tags. A slightly older sister was orbiting at high volume trying to get someone’s attention. Anyone’s.
I concurred, as did the long queue of passengers waiting for […]

Icon Wars : The Perpetual Search for Meaning

Saturday, June 9th, 2007

It’s five days to the software release date. Do you know what your icons mean?
Icon design is like an endless skirmish amongst transient zealots. I wish I had a nickel for every time I’ve been involved in a debate over the meaning of icons. OK, maybe a dollar.
You might wonder what is there to […]

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