The System
Information Barchitecture
Monday, June 25th, 2007Getting back to this story…
A few weeks ago I spent two and a half hours standing (literally) at the counter of the US Airway check-in counter trying to secure a ticket to San Francisco using a free travel voucher. (No the online experience just didn’t work for this one. Another story.)
For most of that […]
Customer Relations and User Relations
Tuesday, June 12th, 2007The last straw was the toddler ramming his stroller into the stranger’s legs for the third time. The child’s mother was behind a mountain of luggage filling out name tags. A slightly older sister was orbiting at high volume trying to get someone’s attention. Anyone’s.
I concurred, as did the long queue of passengers waiting for […]